Sign in
Open the Youthnic AI Studio URL provided by your organization. Enter your email address and password, then click Sign in to Studio. After a successful sign-in, you will land on the first page your role permits — typically the Dashboard or Studio. Your session stays active until you explicitly sign out or it expires; closing the browser tab does not end your session.Roles and what you can access
What you see after sign-in depends on the role your Admin assigned to your account. Roles are configured in the Administration console under Roles. The table below shows the standard roles and the pages each one covers.
The exact permissions within each role are configurable by your Admin. If your role has been customized, you may have access to more or fewer pages than the defaults above.
Troubleshooting access issues
I can't log in — I see an error after entering my credentials
I can't log in — I see an error after entering my credentials
Check that you are using the exact email address and password your Admin provided. Passwords are case-sensitive.If you have entered them correctly and still see an error, your account may be disabled. Contact your organization Admin and ask them to check your account status in the Administration console under Users & access. An Admin can re-enable a disabled account or reset your password from that screen.There is no self-service password reset in Youthnic AI Studio. Only an Admin can update your credentials.
I see a blank screen or just the notifications page after signing in
I see a blank screen or just the notifications page after signing in
After sign-in, the platform redirects you to the first page your permissions allow. If you land on a blank screen or only see the notifications page, your account has not been assigned any role yet — or your role has no permissions enabled.Contact your organization Admin. They need to open Administration → Users & access, find your account, click the edit icon, and assign you at least one role with the permissions appropriate for your team function.
I see 'Redirecting…' in a loop
I see 'Redirecting…' in a loop
A redirect loop usually means your session has become stale or invalid. Sign out completely if you can reach the interface, then sign back in. If the loop persists, clear your browser’s local storage for the Studio domain, then sign in again. If the issue continues, contact your Admin to have your account refreshed.
Understanding the permission model
Permissions in Youthnic AI Studio follow a straightforward two-layer structure that your Admin controls through the Administration console. The first layer is your account — your identity, password, and session status. When an Admin disables your account, you are signed out immediately and cannot sign back in until the account is re-enabled. The second layer is your role and permissions — your organization membership, role assignments, and the specific pages and actions you can access. The table below shows the access areas and what each one unlocks.
The Admin role is permanently granted access to everything and cannot be restricted through the roles editor.